
Bianca Cruz
Philippines·TESOL·7 yrs
About this tutor
Bianca was a team leader at a Manila call center, running a team of several dozen English-speaking agents and handling customer complaints and cross-time-zone calls every day. She knows exactly where non-native speakers lose ground on the phone: hesitating to interrupt, failing to confirm details, and circling nervously around the point. Her lessons are heavy on simulated calls and negotiations, teaching concise phrases for taking the floor and confirming needs, followed by a wording debrief.
Courses she teaches
Trusted by 3,372+ learners with proven results.
- Interactive speaking drills
- Patient & encouraging
- Real-world scenarios
- Progress-focused feedback
- Professionals who run meetings
- present or deal with clients in English People in multinational teams who want sharper professional English Employees who regularly write emails and give presentations Managers and talents moving into international roles
Visible progress, step by step
- Run English meetings and express views with ease More polished wording in emails
- reports and negotiation Greater tact and persuasiveness across cultures Move from coping with work English to commanding it
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